01 / SMALL BUSINESS IT
Managed IT Support.
Day-to-day technology support for your business and your users, with one engineer who knows your setup.
PLATFORMS WE RUN FOR THIS SERVICE
Remote monitoring and patching through N-able, endpoint protection through SentinelOne, identity and mail in Microsoft 365, backups verified with Veeam.
WHAT’S INCLUDED
Everything below,
under one agreement.
Inclusions and exclusions stated plainly. Coverage and investment are agreed on a call, once we know what you run.
- Unlimited remote support for users and devices
- Microsoft 365 administration, licensing and mailbox security
- Patching, endpoint protection and monitoring on every managed device
- Backup monitoring with a tested quarterly restore
- Staff onboarding and offboarding
- Documentation you keep, and a quarterly review meeting
- —Not included: hardware, licences, cabling and on-site visits—quoted separately
BEFORE YOU GET STARTED
Common questions.
How fast do you answer?
Under an hour for a first response between 9am and 6pm ET. Anything that stops the business working is picked up first.
Can you work alongside our existing vendors?
Yes. We take ownership of coordinating your internet provider, phone system and line-of-business software so your staff have one number to call.
Are we locked into a contract?
Ninety days, then month to month. Your documentation and credentials are handed over whenever you ask.
YOUR IT, TAKEN CARE OF